Singapore Airlines Essay
This peculiar advertisement scheme may be produced with respects to publicizing Singapore Air bearers ( SIA ) suppliers to be able to better market place. net incomes every bit good as maker image towards the whole worldwide vicinity. SIA may be providing air travel support with respect to recent old ages in order to soon sixty four metropolitan countries within 35 states upon 5 assorted continents. Soon SIA is really rated figure 1 on the planet within world-wide air travel journey support. Previously 10 old ages incomes possess flexing with respect to SIA. Within the earlier 1970ss. Singapore had been regarded as the edifice state besides it utilized the existent interruptions or clefts every bit good as advantages of decreased disbursals with respect to pitch every bit good as work to make net incomes for that organisation to enable them to increase their ain suppliers every bit good every bit enhance every bit good as revise their ain suppliers whilst extra chief air bearers had been unable to accomplish this.
BACKGROUND OF SIA
The assorted provide in between Singapore every bit good as Malaysian Air bearers started within 1947. Nevertheless. within 1965 Singapore shut off through Malaysia. in order to switch this peculiar 2 the existent authorities governments chose to put up single air bearers. Within 1972 SIA was created. Singapore Air bearers is at a difficult arrangement compared to other air bearers merely at that clip period ; because there have been perfectly no family waies in order to go. it had been pressed to get down postulating consecutive along with world-wide air bearers with respect to waies. usage of international airdromes. geting trip slot machines every bit good as acquiring privileges. every bit good as making a trade name new client angles. As opposed to the bulk of state-owned points. Singapore Air bearers confronted rivals right from the start ; this peculiar hard Begin formed a strong concern in add-on to a dedication in order to personalisation. particularly within the council chamber.
CRITICAL SUCCESS FACTORS OF SIA
Crucial Achievement Factor’s ( CSF ) tend to be persons of import parts of actions that must decidedly be preformed nicely when the aim. ends or even aims of the company should be accomplished. The thought of CSF’s originated through Deb. Ronald Daniel associated with McKinsey every bit good as Organization “Management Info Turmoil. inch Harvard Company Evaluation. September. -Oct. . 1961 that described CSF’s because “The restricted measure of topographic points by which results. when they tend to be acceptable. may do certain comfortable aggressive overall public presentation for that concern. They’re the existent twosome of important topographic points precisely where points should continue suiting the company in order to flourish” . Provided the significance of those Crucial Achievement Elements. Singapore Air bearers would necessitate to continue their ain CSF’s subsequently on to be able to remain in forepart of the rivals within the ultra-competitive ambiance from the world-wide air power concern. Here are the existent recognized CSF’s associated with Singapore Air bearers.
1. SIA MARKETING MIX
1. 1 Introduction
“If you do non hold assurance in your ain point. or even if you are non truly changeless every bit good as normal in the mode a individual market this. opportunities associated with being successful is really low. ” Because The writer Levinson factors outs. at the rear of each and every first-class organisation is a good advertisement scheme. Singapore Air bearers ( SIA ) are really one peculiar organisation which has accomplished accomplishment by utilizing integrated advertisement. The chief information “Singapore Air bearers — A terrific manner to Fly” may be on a regular basis communicated within SIA cleavage. arrangement. concentrating on every bit good as different methods. which produce worth for his or her client.
1. 1. 1 SEGMENTATION STRATEGY
The existent accomplishment at the rear of SIA advertisement scheme it’s within its capableness to link a regular maker. Through cognizing precisely what every client subdivision desires. SIA may be in a place to bring forth deserving with respect to all these subdivisions. Angles with respect to segmentation consist of: geographic. demographics. psychographics. every bit good as behavior
Peoples that move through Collection class every bit good as Top category tend to be chiefly guys older 25 to 45 old ages of age. These folks journey with respect to company grounds every bit good as generate over $ 50. 000 per twelvemonth. 1 / 2 of the company class people journey with respect to company as the spouse with respect to leisure clip. Many of these people tend to be guys by holding an typical grow older associated with 32. Economic clime class people tend to be more varied. These people journey chiefly with respect to leisure clip every bit good as people originate from assorted socio-economic history every bit good as age ranges.
Within SIA. you will happen a battalion of log cabin classs for illustration Fits. Top category. Business Class every bit good as Economy category. Geting this sort of a scope of suppliers is indispensable since it enables SIA to fulfill the demands every bit good as desires associated with clients who’ve assorted manner of life and assorted net incomes. Furthermore. SIA to boot utilizes tiered regular rank to provide standing picks in order to clients. To be able to acquire in touch with clients who finds it really easy to hold achieve their ain location with no “extra” SIA has to boot situated by itself in order to take part the decreased monetary value disbursement budget air travel market place utilizing their hazard within the company. Tiger Airways.
SIA subdivisions it’s market place through client devotedness every bit good as utilization rate of return because its been proved through several subdivisions indoors KrisFlyer every bit good as PPS Membership. Towards the top of it’s exclusivity would be the PPS Membership every bit good as Solitaire PPS Membership. Like a PPS Membership fellow member. people are been provided with the sum of support every bit good as customized involvement which are merely alone regular rank may convey. every bit good as a figure associated with rights which will assist to do their ain whole journey encounter much more comfy. easier every bit good as fulfilling.
SIA clients are located globally as grounds by its rider services to more than 60 metropoliss in over 30 states around the universe
1. 2 Selling OBJECTIVES OF SINGAPORE INTERNATIONAL AIRLINES
To show superb services to recent clients and to regularly get and besides keep on to their old consumers to be able to promote them to travel with SIA systematically. To be able to work as the really first flight persons think about while they wish to wing into a certain holiday topographic point. To understand what the clients wants every bit good as desires therefore we are able to give them their ain wants every bit good as desires whilst these people travel with SIA.
2. SIA DIFFERENTIATION STRATEGIES AND PROMOTION MIX
The existent air travel concern is truly a reasonably commoditized concern because the bulk of chief air bearers make usage of the exact same cogwheel. purchase from precisely the same air travel manufacturer every bit good as contend on individual waies peculiarly upon world-wide long-distance waies. Because air bearers can’t contend upon end elements. SIA selected a complete different technique from the starting. Development. greatest engineerings. existent high quality every bit good as superb client support would be the chief automobilists from the maker. The really first difference which SIA created had been it’s in-flight support. Trip support is really of the “gold standard” ; trip household and friends tend to be hence nicely educated upon each and every peculiar contact factors along with clients.
The existent Singapore Girl image which was produced every bit good as targeted in order to encapsulate Hard anodized cooking utensil ideals every bit good as nutrient. Like a issue associated with truth. the existent Singapore Girl is a great incarnation associated with SIA’s dedication in order to back up every bit good as high quality. Additionally. it reinterates the truth that SIA is really a terrific manner to go. Because. the existent company’s concentrates largely about the first category every bit good as concern category riders ; SIA offers outstanding information about this figure of regular circulars.
These people understand their ain client hence nicely for a grade which is really anterior to these people request a glass or two. the existent trip clerk might understand what in order to work all of them every bit good as if it’s the whiskey. the existent trip clerk understands exactly which sort of whiskey. measure of glaciers their ain traveler desires every bit good as whether or non they soda pop or even drinking H2O adopts this.
2. 1 DIFFUSION OF INNOVATIONS
Based on Everett Rogers. these five qualities determine 49 and 87 per centum on the variant inside the acceptance of new points. These types of five properties produce an of import list to calculate mark aggregation confabs or challenge appraisals. They might help in finding the disadvantages that needs to be dealt with whenever there’s an addition in solution every bit good as behaviors.
This is really the degree in order to which a good development is really perceived as better than the construct the point supersedes by a alone group of clients. calculated within footings in which make any difference to those consumers. similar to economical addition. social prestigiousness. easiness. or even satisfaction. The higher the existent recognized household member benefit of a good development. the greater speedy its monetary value associated with ownership will likely be.
COMPABILITY WITH EXISTING VALUES AND PRACTICES
This is the grade to which an invention is perceived as being consistent with the values. past experiences. and demands of possible adoptive parents. A construct that’s incompatible utilizing their ideals. norms or even methods won’t be used because rapidly being a development that’s suited.
SIMPLICITY AND EASE OF USE
This can be the degree to assist which in bend the innovation can be perceived as hard to be cognizant of and besides work with. New thoughts that are simpler to understand are adopted more quickly than inventions that require the adoptive parent to develop new accomplishments and apprehensions
This is really the degree in order to that a good development could be attempted on the restricted foundation. A good development that’s trialable signifies much less uncertainty towards the person that is really great trade of idea.
The simpler it’s for people to find the results of the development. the much more likely they’re to see this. Visible consequences lower uncertainness and besides excite peer treatment of a new thought. as friends and neighbors of an adoptive parent frequently request information about it.
2. 2 NEEDS OF DIFFERENT USERS SEGMENTS
Diffusion scientists think that the public could be divided in to 5 assorted subdivisions. depending on their ain inclination to see a peculiar development: pioneers. early adoptive parents. early bulks. late bulks every bit good as dawdlers.
2. 2. 1 INNOVATORS ( TECHNOLOGY ETHUSIASTS )
They have to value engineerings because of its personal benefit
They have to stop up being inspired through suggestions to be the transformed agent
These people sponsor to go adept instructors
They have to recognize every bit good as utilize complicated specialised apprehension to manage a higher degree of uncertainty.
2. 2. 2 Early ADOPTERS ( VISIONARIES )
These people function since the point of view frontrunners. possess a organic demand to be pattern compositors every bit good as map because portion design inside their interpersonal plan. extremely regarded through friends and besides to stop up being successful excessively. They’re drawn through high-risks/high-reward undertakings ( Adventurous ) . wish to revolutionise aggressive guidelines within their concern ( Want to go the existent foremost ) . non indispensable monetary value delicate ( frequently believe “spend big” ) . They offer brilliant examiner subjects in order to prove the existent betterments.
2. 2. 3 Early MAJORITY ( PRAGMATISTS )
They have to work together frequently along with friends. planned get in touch with. map because point of view frontrunners. confident with merely evolutionary alterations within methods. to be able to obtain efficiency betterments
They have to stop up being wise at the demand to stay inside their disbursement budget. should be sulky. changeless betterment. necessitate easy to utilize direction
2. 2. 4 Late MAJORITY ( CONSERVATIVES )
They have to respond to expert emphasis. fiscal demand. leery every bit good as careful.
They’re extremely timid. truly monetary value delicate. necessitate bullet-proof options
They’re inspired merely maintain along with challengers or even confirmed developments within their concern. depend on lone trustworthy experts. really easy affected through dawdlers.
2. 2. 5 LAGGARDS ( SKEPTICS )
They have to stop up being doubtful associated with betterments. innovation-decision process should be extended. beginning restricted conventional
They have to continue standing quo
They frequently purchase engineerings merely when the existent other options tend to be even worse
These people believe engineerings is truly a barrier in order to processs
3. Selling STRATEGY STRATEGIC CAPABILITIES
Proper Abilities classifies the capableness of the company in order to present long term worth in order to their finish client. SIA’s Hunt would be to keep their ain habitues holding a candidly encounter. People anticipate a great trade with respects to great suppliers. trip docket. chair comfort and easiness every bit good as specialised abilities for illustration protection the simple truth is these people find it hard to stop up being greatest within class along with on-ship amusement tendency. The organisation keeps effectual development like a significant the chief maker. and besides the log cabin atmosphere every bit good as brush tends to be primary affects of the accomplishment. To be able to provide the greatest abilities SIA want to supply normally the really best within flight-service. the really best repasts. and besides the greatest support on the floor land. In order to emphasize in order to promote great support. the organisation positions within great conversation. work wide concern conferences every bit good as briefings tend to be kept on a regular basis to keep forces current from the most recent progresss.
3. SWOT Evaluation: 3. 1 S. W. O. T ANALYSIS
SWOT is short for that interior Endowments every bit good as Weak points of the organisation and besides the environment Possibilities every bit good as Risks covering with which organisation. SWOT rating is truly a popular method by which supervisors produce a fast sum-up of the company’s proper scenario. The existent method is dependent on the existent given that the efficient technique derives from the seem “fit” in between the firm’s interior assets ( strengths every bit good as failings ) and it is exterior scenario ( chances every bit good as menaces ) . A great lucifer expeditiously utilizes the firm’s endowments every bit good as possibilities every bit good as reduces its weak points every bit good as hazards. Precisely used. this peculiar easy given offers effectual branchings for that manner of the comfortable technique. This peculiar SWOT Evaluation description is truly a important beginning with respects to concern supervisors in order to grok the company’s proper scenario. the primary info refering Singapore Air bearers company.
Singapore Air bearers established fact globally because of its exceeding support high quality. best atmosphere. thoroughly clean repasts and really safeness.
It is highly renowned on the planet because of its top category suppliers every bit good as higher costs clients surely take advantage of an highly higher anticipation grade and therefore a small lone job might stain its position.
The peculiar air passages offer its airfare folks the maximal finish and punctilious instruction programs to vouch model know-how along with suitableness.
The world-wide economic system non-constancy is truly a yarn to SIA. The conflict within Iraq damaged the existent gas monetary value which involves an result that the economic clime slipping can hold low house position intended for traveling.
3. 2 SIA TARGET MARKET STRATEGY
SIA utilizes differentiated advertisement in order to concentrate on clients in assorted subdivisions. Mentionened above antecedently anterior to. to concentrate on regular people who have it easy to accomplish their ain journey location. SIA fulfil their ain demands via Tiger Airways. Nevertheless. SIA chief focal point may be about the first category every bit good as concern category riders. a batch of who tend to be concern vacationists.
The organisation market place is really SIA primary mark audience merely because these folks journey frequently. Companies are prepared to pass complete monetary value with respect to company class every bit good as first category costs merely because they would wish their ain workers to make clean every bit good as ready with respect to company conference. First category every bit good as concern category people tend to be vacationists who’ve higher net incomes every bit good as high-toned manner of life.
SIA point every bit good as suppliers picks in add-on to it’s arrangement technique SIA arrangement technique is really aimed in order to it’s general conversation technique ; it’s classified because “more with respect to much more. ” SIA committedness in order to suppliers every bit good as high quality can decidedly be observed within the points it’s provides. Peoples that journey through First category log cabin every bit good as Suites can bask SIA alone bill of fare. developed by their ain Worldwide Cooking Solar panel composed of associated with acclaimed chefs through universe broad.
However. to really recognize SIA committedness in order to high quality. 1 will hold to see the involvement SIA will pay towards the minute specifics. To make the existent feeding brush sum. SIA truly theoretical accounts it’s premium work of art within entirely created Givenchy tableware. Furthermore. to look into their ain nutrients. SIA really provides an array of the best vino drinks handpicked through their ain recognized solar panel associated with vinos specializers. As a consequence. SIA has the capacity to supply the cost effectual because of its people that are prepared to pass much more because of its devoted suppliers.
3. 3 ANSOFF’S PRODUCT/MARKET GRID
This can be a design which has shown to be really helpful running a concern device technique process. to happen out company development possibilities. This peculiar grid offers 2 measurings ; Items every bit good as Market. that 4 development methods could be created ; Market Penetration. Market Development. Product Development every bit good as Diversification.
Beneath may be the Ansoff’s Product/Market Grid:
3. 3. 1 Current PRODUCTS/CURRENT MARKETS
1. Market PENETRATION STRATEGY
This scheme precisely where present points tend to be pressed in order to show market places. shouldn’t be used through SIA. This reaches the stage precisely where faithful clients ( current market ) maintain while utilizing air travel for their brushs from the support from the air travel. Therefore any sort of pressing methods such as promotional enterprises every bit good as merchandise gross revenues runs might hold a restricted consequence.
2. Market DEVELOPMENT STRATEGY
This scheme focuses on present points from trade name new market places. SIA reaches the stage precisely where it requires postulating like a world-wide air travel. and hence necessitating usage of worldwide market places. The lone method this is frequently carried out practicably is really acquiring proper confederations. signal discussing or even combined enterprises along with extra air bearers. The biggest really connexions. along with 6 comrade air bearers may be the ‘Star Alliance’ . In the event that SIA makes its manner into in to this peculiar connexions. it’s worldwide being might better significantly every bit good as might assist collateral trades. signal discussing. pooling associated with regular flyer applications every bit good as shared usage of the existent airdrome terminus sofas associated with UAL. Lufthansa. SAS. Atmosphere North America. Thai Breathing passages every bit good as Varig ( Brazil ) air bearers.
3. 3. 2 New PRODUCTS/NEW MARKETS
1. PRODUCT DEVELOPMENT STRATEGY
This scheme focuses on services for an bing market. The existent increasing monetary value associated with residing and besides the implosion upon “Budget Airlines’ within European states indicates a trade name new sort of market which may be used. Using the increasing monetary value consciousness amongst it’s bing market. SIA might make a Spending budget Air travel by itself. which may back up brief carry waies from truly low costs. providing merely the basicss associated with suppliers.
This tactic discusses services concentrating on trade name new markets. SIA doesn’t have demand for this peculiar right now. which technique shouldn’t be used.
4 CUSTOMER LOYALTY
A feelings and attitude-based penchant taking to this behavior associated with unprompted personalized recommendation in add-on to /or purchase” Sionade in add-on to Lyn 2006:5. With different term the cardinal issue here can be a part of individualized advice. the peculiar enthusiasm to put on the line types standing on the alone trade name name or merchandise. every bit good as one’s fate or possibly a good administration. Buyer regard is among the most of import jobs organisations tend to be traveling through these yearss. Until houses can easy retain the regard with their clients. they’ll non be capable of create do concern in add-on to their long-run hereafter are traveling to be in hazard. Ian 1993: 3 Frequently devotedness is doubtless the existent behavior that associated in returning the exact same point or even maker. devotedness is really much past returning. returning may be with respect to comfort or even deficient near alternate. in this case I’ll make usage of personally for illustration. because visual aspect in to Britain ( about 6years ) go on to be using a specific Barber. this occurred the existent Barber needed to continue aside such as 15miles through precisely where We reside. because of devotedness We however help to do the existent trip to obtain my personal locks carried out two times per month for that old 18months right now.
Additionally. devotedness could be valued within the model associated with association football followings that moves infinite kilometers merely to assistance their ain rank. non truly minding they’re at the terminal from the desk. top or possibly going relegated. PARTNER ADVOCATE SUPPORTER CLIENT PURCHASER PROSPECT Companion Positively suggests Manufacturer booster Repeat Buys 1 bargain Not truly nevertheless bought Advertising Step ladder associated with devotedness Supply: John. Bob every bit good as Kelly2008: 691 The above mentioned measure ladder explains the existent stages within client devotedness. get downing with prospective client they are merely possible chances which have non truly attempted the ware. followers may be the client the 1s that experienced created the bargain every bit shortly as. so the existent clients at this clip the client experienced be a client while utilizing support or even experienced bought often. Promoter they are client that enter normal bargains but however nonaggressive refering the organisation. so promoters these types of may be the stage precisely where client will be ready to put their ain position within aggregation for that company. suggesting.
4. 1 PEST ANALYSIS FOR SINGAPORE AIRLINES
Singapore Air bearers develops from the local air travel in order to likely the most apprehended journey makers all over the universe SIA offers to see their ain ambiance every bit good as its options every bit good as dangers. I will measure their ain Political. Economical. Social and Cultural Environment every bit good as Technical elements to acquire close utilizing the fast paced Earth.
4. 1. 1 Political Environment
The political View comes with an immense impact on the ability associated with companies. and besides the monetary value impact associated with clients along with other trades. for illustration alter associated with federal authorities. revenue enhancements because traveling. treatment every bit good as fiscal development. The existent national political relations is going safer between states worldwide. This peculiar obtains the existent Air bearers company and supply the existent Air travel concern possible in order to identify in a trade name new market place. However. this can development well your competition how the manage will give up the benefit. Singapore Air bearers ( SIA ) can’t map as the merely air travel within Singapore. The political relations hurdle with respect to Singapore Air bearers will be its suggestion for any disbursal within Atmosphere Indian. working within disputing job towards the Indian native government’s denationalization. Additionally there might be a few possible how the 11th Sept terrorist assault might organize the huger may in order to liberalise the. particularly like a large market place concerns come with an indispensable impact every bit good as chance inside a deregulated character.
4. 1. 2 ECONOMIC ENVIRONMENT
Companies have to uncover the existent state-run of the working economic clime within the brief every bit good as long-terms for case: rates of involvement. rising prices. joblessness. position for that fiscal Major Household Item ( GDP ) . or even deficient disbursal. This truly is peculiarly existent whenever set uping with respect to worldwide advertisement. The large event in the 11th Sept offers affected the existent trip protection within the expression at from the clients. Every environment issue with the consequence associated with improve associated with energy it’s a direct consequence from the cardinal costs associated with plane tickets or even within normally associated with clients in order to steer the trip.
4. 1. 3 SOCIAL AND CULTURAL ENVIRONMENT
The existent interpersonal every bit good as societal forces on the company alteration from state to state. This truly is really indispensable in which this sort of elements tend to be calculated. That may be societal fluctuations. market developments or even client developments ( volunteering. brief interruption ) . Customer’s demands. to manage in order to go to be the trip clerk. standing and therefore frontward of consequence the manner in which a good air travel is really noticed. Additionally. occasions such as the terrorist episodes associated with Sept 2001. or even the existent accident of the Singapore Air bearers trip from Taipei’s Airport terminus within Taiwan 2002. well the existent impact from the concern. Persons outcomes allow it to be easy to understand the ground why the existent globally concern in order to client arrangement alterations. What’s needed with respect to workers within far-off states may spread out the existent demand with respect to linguistic communication direction.
4. 1. 4 TECHNICAL ENVIRONMENT
Technologies are really basic for good advantage and it is a primary provide associated with globalisation for illustration: company effectivity. conveyance. boosts the connexion with extra client societal web. SIA can do the aggressive advantage. moreover in order to provide the existent universes diverse really foremost every bit good as company class chairs. In between merely about all chief air hose bearers SIA however proceeds the most recent navy associated with plane. every bit good as stores towards the stiff program associated with changing old aircrafts with respect to more recent. much better versions. They’ve wholly already been really foremost within aggregation to see transporting from the most recent plane sorts for illustration Boing 747 big aircraft. or even Boing 777.
Through the span of their ain 32-year background. Singapore Air bearers offers continued to be accurate for their maker features whether it is within their monetary values. advertisement. arrangement or even difference technique. Their ain accomplishment within conversation is within it’s option to pay attending to merely one aspect of the existent experiential maker technique — in-flight nutrient every bit good as affection showcased through the Singapore Woman. Along with comfortable integrated advertisement. SIA may be in a place to bring forth deserving because of its clients efficaciously. Singapore Air travel is among the top air power concerns on the planet. Following analyzing extern elements I discovered that SIA offers a few chief hurdlings within world-wide political relations every bit good as low-cost field. SIA restricted for many alterations to some conventional development technique this truly is difficult to accomplish within the air travel concern as an option. air bearer holding a long term point of position is traveling to be likely to distillate upon important jobs such as development associated with technique confederations. system growing or even put up much more hubs.
Aselasash. ( 2008 ) . Singapore Airlines Operations Management. Available: hypertext transfer protocol: //www. studymode. com/essays/Singapore-Airlines-Operations-Management-1736
32. hypertext markup language. Last accessed 22nd May 2014. Chan D. ( 2000 ) . The Development of the air hose industry from 1978-1998- A strategic planetary overview… Journal of Management Development. 19 ( 6 ) . p489-514. Chan. D. ( 2000 ) . Beyond Singapore Girl-Grand and product/service distinction schemes in the new millenary. . Journal of Management Development. 19 ( 6 ) . p515- 542 Everett M. Rogers ( 2003 ) . Diffusion of Innovations. 5th erectile dysfunction. New York. : Free Space. ( 2011 ) . Critical Success factor. Available: hypertext transfer protocol: //www. mindtools. com/pages/article/ newLDR_80. htm. Last accessed 31st May 2014. ( 2011 ) . Critical Success factor. Available: hypertext transfer protocol: //www. studymode. com/course-notes/Critical-Success-Factors-878916. hypertext markup language. Last accessed 27th May 2014.
Jennifercasia. ( 2012 ) . Strategic Review – Singapore Airlines. Available: hypertext transfer protocol: //www. studymode. com/essays/Strategic-Review-Singapore-Airlines-912082. hypertext markup language. Last accessed 22nd May 2014. Les Robinson. ( 2009 ) . Summary of Diffusion of Innovation. Available: hypertext transfer protocol: //www. enablingchange. com. au/Summary_Diffusion_Theory. pdf. Last accessed 18th May 2014. ( 2008 ) . Three Intensive Growth Strategies: Ansoff’s Product and Market Grids. Available: hypertext transfer protocol: //www. soopertutorials. com/wp-content/uploads/2008/12/img006. gif. Last accessed 27th May 2014. Valeriezxl ( 2013 ) . Sia Marketing Mix. Available: hypertext transfer protocol: //www. studymode. com/essays/Sia-Marketing-Mix-1566075. hypertext markup language. Last accessed 24th May 2014.