PROMOTE COMUNICATION IN HEALTH AND SOCIAL CARE OR CHILDREN’S AND YOUND PEOPLE’S SETTINGS (L3) (3) (M). 1.1 Identify the different reasons people communicatea. To express their feelings.b. To express their needs.c.
To ask questions or to answer questions.d. To reassure.e. To share experience.f. To socialise.1.
2 Explain how communication affects relationships in the work setting. a. It helps to understand each other.b. It can promote continuation of work in the sense that as staff and service users communicate they can update each other. c. It helps transaction to go on smoothlyd. It helps the team to work effectively and efficiently.
2.2 Describe the factors to consider when promoting effective communication. a. The Environment: that is temperature, noise, air, comfortability or settings. b. Cultural differences: you need to know what the service users first language is and if they understand the English language.
Example in the Ghanaian culture a child is not to talk back to an adult when an adult is talking or use some gestures. Also the tone of voice can mean different in other cultures so you need to understand the culture of the person you are dealing with. c. Medium: example through sign language, written or email.d. Physical health: Taking into account the service users ability or disability is very important and providing the best means to communicate. For example hearing loss, impaired vision, mobility problems or speech impairment. e.
Listening and hearing is another important factor that promotes effective communication.3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways. Some people may use verbal communication, body language and facial expressions to express how they feel.3.2 Identify barriers to effective communicationa. Lack of attention or interest of the receiver.
b. Different perception and viewpoint.c. Language differences.d. Cultural differences.
e. Emotional barriers and taboos.f. Expectations and prejudice.3.5 Explain how to access extra support or services to enable individuals to communicate effectively.
You can draw things ,write notes to the person, point at objects. You could also use “mimes”, e.g. do the movement of turning a steering wheel, to suggest going in the car You can contact the Stroke Association, the Deaf Association, Blind Institute and others depending on the reason for the problem in communication.4.1 Explain the meaning of the term confidentialityConfidentiality is a set of rules or a promise that limits access or places restrictions on certain types of information. It also refers to the state of being secret or the discretion in keeping secret information.
It can also refer to as the condition of someone or something being concealed or hidden , secrecy and the act of privacy. 4.3 Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns.Where abuse of a child or young person is suspected all settings should have a designated person to deal with child protection issues. You should be careful how you disclose information if the abuse person or victim is at risk of more harm.
When a child/young person discloses information to you. Do not promise to keep a secret Record all incidents for prove and for future records.Get support when needed.