Health and Social Care Assignment UNIT 1 – PRINCIPLES OF COMMUNICATION IN ADULT SOCIAL CARE SETTINGS ASSIGNMENT OVERVIEW In this assignment, you will complete tasks to demonstrate your knowledge of the importance of effective communication in adult social care settings, and ways to overcome barriers to meet individual needs, wishes and preferences in communication. You will also address the principles and practices relating to confidentiality. TASKS There are two tasks to this assignment. TASK 1 2 TASK 1 1. Identify four different reasons why people communicate.
EVIDENCE Short answer questions Case study OUTCOMES 1. 1, 1. 2, 2. 1, 2. 2, 2. 3, 2. 4, 3. 1, 3. 2, 3. 3, 3. 4, 3. 5 4. 1, 4. 2, 4. 3, 4. 4 •To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences • People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued.
Communication is an essential tool a carer can use to meet the needs of older people. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace.
Individuals communicate with carers to express their needs and social care setting between: 2. Explain how effective communication can affect relationships in an adultpreferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care. • Colleagues and other professionals Health and social care professionals need good communication skills to develop positive relationships and share information with people using services.
They also need to be able to communicate well with people’s families and/or carers and their own colleagues and other professionals. It is important therefore, if you are considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective • Individuals using the service and their carers interpersonal skills. There are several different forms of communication used in a health and social care environment. probably looks at verbal and non-verbal communication methods.
Asking and Observing is This unit the best way of establishing the individual’s You will gain anand language needs as this would immediately allow me to to make sure that communication understanding of the communication cycle, looking at how establish their communication is effective and messages understood at each stage. You will also learn to usual language, if they are visually or hearing impaired etc. Check the Care plan for the recognise a range of factors whichThe Care plan can be acommunication. You will then the individuals communication needs. ay create barriers to good source of information on consider ways in which these barriers may be overcome, includingerroruse of alternative needs of the resident, but if documented incorrectly due to human the this method forms of communication. first two don’t provide you with the needed information you could becomes ineffective. If the ask resident’s family, friends, doctor or other professionals who have worked with the individual. This is another effective method, only to be used if the first two fail. 1 Health and Social Care Assignment 3.
Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Method: How effective is this method? Method: How effective is this method? Method: How effective is this method? 4. Describe three factors to consider when promoting effective communication. 2 Health and Social Care Assignment 5. Describe three verbal and three non verbal communication methods and styles that a social care worker may use in an adult care setting. Verbal Non-verbal 6.
Explain why it is important to respond to an individual’s reactions during communication. 7. Explain how an individual’s background can influence their communication methods. 3 Health and Social Care Assignment 8. Identify three examples of barriers to communication and explain how you could overcome each barrier. Barrier: How it can be overcome: Barrier: How it can be overcome: Barrier: How it can be overcome: 9. Describe two strategies that you could use to clarify misunderstandings. 4 Health and Social Care Assignment 10. A social care worker wants to enable more effective communication with individuals using the service.
Explain how they could access extra support or services that may be helpful. TASK 3 Case Study You are a social care worker and a service user, Hannah, tells you that she is unhappy taking her new medication as she thinks she does not need it and so she is throwing it away. You know from her care plan that Hannah does need to take the medication regularly and gets confused. Hannah begs you to keep this confidential and not tell anyone especially her daughter, who she sees regularly, as her daughter will be very angry. How would you explain the term ‘confidentiality’ to Hannah? 5
Health and Social Care Assignment Identify the range of people who may need to know about Hannah’s situation, and describe any tensions that may occur if the information is shared. Describe ways to maintain confidentiality in day to day communication. Explain when and how a social care worker should get advice about confidentiality. 6 Health and Social Care Assignment I can confirm that the evidence listed for this unit is my own work and was carried out under the conditions and context specified in the assessment specification, through discussion with my VLA and recorded on DVR.
LEARNER name Date PLEASE EMAIL OR HAND THIS COMPLETED DOCUMENT, ALONG WITH ANY ADDITIONAL ATTACHMENTS, TO YOUR VLA WHO WILL ASSESS YOUR ANSWERS AND GIVE YOU FEEDBACK AT YOUR NEXT REVIEW. I confirm that the learner has achieved all the requirements of this unit with the evidence listed and the assessment was conducted under the specified conditions and context, and is valid, authentic, reliable, current and sufficient, through discussion with my learner and recorded on DVR. VLA name Date VLA Feedback Assignment Passed? R6345v1 06. 04. 2011 Yes No 7