Knowledge and Data Management in Charity Essay


Executive sum-up — — — — — — — — — — — — — — — — — — — — — — — — — — — -Introduction — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — –Research job — — — — — — — — — — — — — — — — — — — — — — — — — — — — -Research methodological analysis — — — — — — — — — — — — — — — — — — — — — — — — — -Literature reappraisal — — — — — — — — — — — — — — — — — — — — — — — — — — — — –A description of the concern — — — — — — — — — — — — — — — — — — — — — –Outline of the overall aims of Business — — — — — — — — — — — — –Current organisational place in regard to knowledge — — — — — — direction execution — — — — — — — — — — — — — — — — — — — — — — -Drivers of the organisation for a KM system — — — — — — — — — — — — –Potential benefits of KM — — — — — — — — — — — — — — — — — — — — — — — — -Cardinal constituents the company could see — — — — — — — — — — — –Challenges for the execution — — — — — — — — — — — — — — — — — — —

Executive Summary


Knowledge Management is the systematic attack that invents, understands, portions, creates, and utilizes cognition in order to make values.Such as clients value, employee’s value, stock holder’s value, Business spouse value and societal value to accomplish the vision and the end of the organisation.Knowledge Management develops and operates effectual system which realizes for right individuals at right clip to reassign swimmingly and use their cognition.

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Knowledge holds the highest value, it is the infusion of the human part, the most relevant determinations and actions, and the most appropriate solution to a context.It straight relates to human head so it’s the most hard country to pull off, so people who have knowledge are the greatest depositories of information who non merely hive away the information in their heads but they besides have the ability to meaningfully incorporate that information and present it within the specific context associating to their expertness, judgement and their experience.This cognition allows the creative activity of new thoughts and solution which stems out from these people.

This cognition forms the base of all the procedures, engineering and solutions.Relation between informations, information, cognition direction and wisdom is described by Fleming ( 1996 ) as[ image ]Information relates to description, definition, or position ( what, who, when, where ) .Knowledge comprises scheme, pattern, method, or attack ( how ) .Wisdom embodies rule, penetration, moral, or original ( why ) .Concepts in cognition directionExplicit Knowledge:Explicit cognition is expressed explicitly and can be codified easy, recognized by anybody[ Ex. Reports, methods, manual, etc ]Tacit Knowledge:Tacit Knowledge is the cognition embedded in the encephalon which everyone has or portion tacitly.

[ Ex. Experience, image, adept technique, corporate civilization, etc.Knowledge procedures:This procedure encompasses three subprocessesKnowledge coevals, codification and cognition realisationGENERATION CODIFICATION TRANSFER REALISATION

Research PROBLEM

The organisation’s mission to assist the agony and alleviate the needy, homeless and vulnerable persons.

It is served by 4500 sisters and over a million carbon monoxide workers and voluntaries. The full clip voluntaries largely remain for 2 old ages which gives a immense work load of developing staff every twelvemonth. They have some stores where they collect the contributions which include money and used points. Even though most of the money for attention comes from contributions. They have cardinal offices which monitor the support and look into the operations, they communicate through e-mail by and large. The stores communicate with the offices by and large utilizing facsimile and clients offering goods communicate either by phone or merely turning up, normally at the stores.

The chief intent of this research would assist this organisation in Asset direction, procedure direction and Developmental. So the organisation will be constructing up a library which will hive away all valuable key knowledge assets and procedures as self-helping process manuals which will assist and do staff developing more effectual.The chief ground for this Knowledge direction attack were

  • They don’t prosecute in informations aggregation which could be used for bring forthing studies and forms
  • Computer support handiness is limited.
  • They don’t possess any cardinal cognition plus which could be readily or easy shared with new staff
  • The cognition can non be implemented for new advanced thoughts.
  • Current cognition distribution activity includes a batch of preparation and really less preparation stuffs which tells about the existent universe scenarios.

This Research was a new experience for us since we ‘ve ne’er had to market anything earlier.

We’ve learned a batch about how to set together undertakings and studies and pull off our clip. We needed to remain really organized with our undertaking in order to finish all of our undertakings on clip. When we were pressed for clip we besides learned how to administer work so that it would be easier to finish a undertaking. We besides learned how to cover with people when they do n’t give you to get the better of many obstructions and how to cover with people when they do n’t give you informationthat you need. We needed to work around losing information in the creative activity of the Research methodological analysis and our mark by feigning we had it, and so adding it in when we received it. we besides improvised on our undertaking, such as in the creative activity of Assignment.


We came across assorted KM schemes. Some schemes focuses on the cognition, some on concern procedures, and some on the concluding consequences.

Based on this the assorted schemes can be classified asCategorization by Knowledge: Nonaka & A ; Takeuchi ‘s Matrix of Knowledge Types and Boisot ‘s I-Space ModelCategorization by Business Procedure: APQC International Benchmarking Clearinghouse Study and Mckinsey & A ; CompanyCategorization by End Consequences: Treacy & A ; Wiersema ‘s Value DisciplinesAssociating Knowledge And End Results: Zack ‘s Knowledge StrategyThe best manner to sort cognition categorization is affair of some argument. The most often and helpful categorization of Knowledge Management for Knowledge Management practicing are focus on a mixture of cognition handiness for illustration where we stored cognition or location and in what signifier? And knowledge Traveling from one topographic point to another and from individual or individuals to another individual or individuals. This cardinal points underlines the analyzing of Nonaka and Takeuchi in their Knowledge spiral. Invention or learns occurs as an end product of the flow the transmutation of cognition.One of the normally accepted and widely quoted attacks to clear up cognition from a Knowledge Management is the Knowledge matrix of Nonaka and Takeuchi.

This matrix of cognition sorting cognition as either explicit or tacit, and either single or corporate. Nonaka and Takeuchi are besides introduce matching cognition processes that transmit cognition from one topographic point to another ; socialization from tacit to tacit, an single geting silent cognition forwardly from others through sharing experience, observation, imitation and etc ; projecting combination from explicit to explicit, through as systematic of constructs flow chart on different formats of expressed cognition ; and internalizing from explicit to tacit, through processing of acquisition by done and through a verbalising and documenting of experiences. Nonaka and Takeuchi mention model the procedure of organisation cognition creative activity as a coiling which cognition is depending through these four theoretical accounts of cognition conversation.

They besides considered that the cognition becomes purified within the organisation at the upper degrees traveling from the person through the organisation and even inter organisational degree.After sorting the cognition we need to map the cognition into the Knowledge spectrum. The cognition here is mapped into Asset direction, Process direction and Developmental.Binney’s KM Spectrum provided the categorization a spectrum of Knowledge Management attacks. The six classs of KM activities as suggested by Binney’s theoretical account are grouped as.

  • Transactional KM: Knowledge is engineering Embedded
  • Analytic KM: Knowledge is input from external resources concentrating largely on information associating client
  • Asset Management KM: Management of Knowledge assets Explicitly
  • Process-based KM: Codifying and Bettering the concern pattern and sharing these patterns within the administration
  • Developmental KM: Capability Improvement of the Knowledge Workers capablenesss through the procedure of staff development and preparation.
  • Innovation/Creation KM: Formation of an environment which helps in making new Knowledge like R & A ; D.

This Binney’s classs of activities helps to map these activities to KM Classifications. This can be mapped to other KM categorizations excessively.

KM Spectrum mapped to other KM Categorizations

KM Spectrum Transact-ional Analytic Asset Management Procedure Develop-mental Innovation & A ; Creation
K. Accessibility: explicit implicit tacit


combination externalization internalization socialization
SLC ( Boisot ) Problem Solving Scaning / Abstraction Impacting Diffusion Absorption
K. Type Largely procedural Largely declaratory Declarative Procedural Either Either

We conducted a series of activities which helped place the appropriate KM enterprise

  1. List the External concern driver
  2. Perform SWOT Analysis which will place the service.
  3. Designation of the Value of Organisation
  4. The findings about the administration will assist to place the KM country to see by inquiring ego analyzing inquiries, like
  • Who are knowledge suppliers and users?
  • What are the resources being used in the concern procedure? Ex stuff, equipments etc
  • What is the civilization of administration?
  • What sort of cognition is used? Symbolic, geometrical or based on perceptual experience.
  • How much clip will humans take to work out the job.

  • And how is this cognition available?

5. Find the cognition activities undertaken by the administration and place

  • Knowledge assets
  • The cognition is expressed, Implicit or Tacit
  • The signifier and quality of these Assetss

6. Map the activities in KM Spectrum and expression for the appropriate KM scheme7. Check for the feasibleness cheque for the KM attack.In this instance of Missionaries of charity

Factors in ‘Missions of Charity’ which influenced the choice of a KM Strategy

Factor Mission’s of Charity
Current KM Strategy Staff preparation, seminars, manuals of process
Business Features Business is Regulated, about stable, Less competition.

Strengths, Weaknesses, Opportunities and Threats ( SWOT ) analysis Strengths and failing:Good repute, cognition is used in pattern, stable cognition, most of the cognition is stored in the staff’s head.Opportunities/threats:Some perform better than others, Knowledge can be replicated easy, much clip is wasted in preparation
Value of administration Operational Excellence and Customer Intimacy.
Structure of Administration Organization is Loosely structured.
Organizational Culture Team working, Sharing nature, Learning environment, Caring civilization.
Nature of Knowledge Configuration ( shop layout ) ; Scheduling ( van pickup bringings, staff Rotas ) ; Assessment ( funding bureaus against possible clients ) ; etc. Besides considerable silent cognition on the caring side ( in footings of understanding clients and their reactions ) .

Other They don’t possess informations which can be used for analysis of forms ;Computer support is limited.



The Missionaries of Charity is an international spiritual Charity of papal right compose of there activity they have many charities with ageless pepole vows of celibacy, poorness, obedient, and unfastened hearted and they provide free of charge to the poorest of the hapless, Trained each sister to the sincere love of God and at that place neighbour and they making the Church to the full present in the state of today.Mother M. Teresa is the laminitis of Missionaries of Charity, M.

C. is Calcutta one of the biggest metropolis in India, and now has houses on all over the universe or we can state in every continent of the universe. Their mark mission is to assist poorest of the hapless in every individual state on the universe. Each Missionaries of Charity member of the Society goes merrily where she is sent and without taking the topographic point or type of work. Charity Candidates should be between 18 and 35 ; Charity guided by the right purpose ; must be physically good in wellness and head, and so able to confront the adversities of this career ; able to derive cognition, particularly the linguistic communication because different states have different linguistic communications So the Charity single must cognize the linguistic communication of the people they help ; of wishing to temperament ; and able to judge sound judgement.Initial formation of charity campaigners developing periods are 6 months pre aspirancy, 6 months aspirancy,1-year postulancy, and 2-year noviciate. All campaigners should be come for a two hebdomad “ come-and-watch ” in the Bronx, New York house there before they can be see for entry in Missionaries of charity.

Drivers OF THE Administration:

Every organisation works in an environment which decides the manner an establishment should carry on its concern.

There are a figure of drivers for assorted sectors which decide how that company should travel about cognition direction,

Sector Drivers
Fiscal Knowledge is information basedKnowledge is regulatedKnowledge involves direction of HazardIncludes cognition which is extremely competivefast reaction times.
Professional Servicess Service is knowledgepeople as primary beginningnomadic work forceamalgamations.

This provides a clear manner to take the most appropriate cognition direction for the sector. Fiscal houses by and large focus on Analytical Knowledge direction since Information is the cognition they posses.Professional services on developmental KM because people are their primary beginning of KnowledgeLaw houses focus on invention KM and/or Best Practice back uping Knowledge ManagementProcedure and oil industries will concentrate process management/transactional KM or on invention Knowledge direction due to heavy R & A ; D accent.

Public sector will concentrate by and large on analytical Knowledge direction or developmental Knowledge Management since their focal point is by and large client focussed. Questions that be asked would include:

  • What is the Sector of Business?
  • What is the Purpose or Service of the Organisation?
  • What are the cardinal drivers in the concern?


  • New Value is produced and conserved like Intellectual Property Assetss
  • Generate new Wealth and increasing returns
  • Gross additions as priceless cognition is shared
  • Invention and cognition generation opens new Markets
  • Enable Sustainable, Organic Growth
  • Decision devising Improves
  • Risk factor is mitigated
  • Knowledge which is carefully extracted helps Develop new Business Models
  • Better dealingss can be made with clients as their head set can be read.
  • Productivity and efficiency improves
  • Invention speeds up as Ideas and Creativity.
  • A more Adaptive, antiphonal, dynamic, and flexible organisation is created.
  • Facilitate the development of a more Intelligent Enterprise and bring forth smart engaging merchandises
  • Helps better prepare for the hereafter development.
  • Documented cognition improves developing procedure
  • Excellent Competitive Intelligence is gained
  • Co-ordination improves as Common Knowledge is shared
  • Maximize the organisation ‘s usage of available corporate wisdom, experience, and the Brain-Power of human capital assets
  • Helps an organisation to better Manage Change
  • Support and services to clients improves.

  • Employees are non seen as disbursal but as Knowledge Investors in the organisation.
  • Knowledge flow is channelized and stimulated.
  • Attract, and retain motivated, loyal, and committed Endowment
  • Be better positioned for Knowledge Workers to get by with increasing Information-Overload
  • Helps Knowledge Conversion by turning the technological Know-how to Corporate plus.
  • Lower Operating Costss by replacing information and cognition shops for stock list
  • Knowledge direction reuse reduces Knowledge waste and duplicate.
  • Make a more cognition cognizant, cognition friendly civilization, and Community of Practice ( s ) better suited to the emerging knowledge-based economic system context
  • In general, be better able to Create, Capture, Share, Protect, Disseminate, Package and Exploit cognition, rational capital, and intangibles
  • Enables proper Transfer of Knowledge
  • Widen the planetary Reach, Richness, and Scope of the endeavor
  • It is an first-class manner to interchange the thoughts within the workers.

  • Bringing a new degree of edification to pull offing the trade name, repute, and Intangibles that clients value


We Evaluate if there is an association between the KM spectrum and value of cognition which we gain from Missionaries of Charity assets, before and after Missionaries of Charity have been managed ;Surveying Missionaries of charity attitudes to knowledge assets generated by criterions of cognition direction attacks.Sing possible false factors that suppose to choosing a Knowledge Management attack in the Missionaries of Charity Case survey, insufficient of Funds was a common factor against transacting or analytical Knowledge Management.Analyzing past instance surveies in Missionaries of Charity of Knowledge Management sequence and failures to explicate if choosing right things Knowledge Management attack was radical factor.


Gillham, Bill. ( 2000 ) . Case Study Research Methods.

London: Continuum.Patton, Michael Quinn. ( 1990 ) . Qualitative Evaluation and Research Methods ( 2nd ed. ) .Newbury Park, California: Sage.

Patton, Michael Quinn. ( 1987 ) . How to Use Qualitative Methods in Evaluation.Binney D. , 2001, The cognition direction spectrum – understanding the KM landscape, Journal of Knowledge ManagementAbell A. and N. Oxbrow, 2001, Competing with Knowledge, Library Association Publishing, London.

Beckman T.J. , 1999, The Current State of Knowledge Management, in the Knowledge Management Handbook, erectile dysfunction. J.

Liebowitz, CRC Press.Journal of Knowledge Management Practice, June 2003 Knox Haggie, John Kingston, School of Informatics, University of Edinburgh


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