ITIL services. All these services can be
ITIL (Information Technology Infrastructure Library) is a set of best practices that depict and define the internationally accepted engagements practised in an IT management infrastructure regardless the size of the organisation or the technology they use.ITIL endorses a quality approach to achieving business efficiency and effectiveness within the use of information systems and because of this it is one of the mostly widely accepted methodologies in the world.Cloud computing is the practice of using a network of remote servers hosted on the Internet to store, manage, and process data, rather than a local server or a personal computer.
(1)The following 5 principles support a higher level of definition of a cloud service and how they’re typically designed are; Rapid elasticity, Resource pooling, Network access, on-demand self service and measured services. (2) The first of the five characteristics that build up a cloud computing service is ‘Rapid elasticity’ which allow users of the service to seamlessly request more storage space within a cloud or another type of service available, this is a key feature in creating a virtual environment appearing to be infinite to users due to its impressive, consistent reliability for storage space. This type of service is unique to cloud computing and computing services.
Another vital characteristic that builds up a cloud computing service is resource pooling, this is done by companies to allow clients of the facility to change their level of service at well and without being subject to any of the virtual or physical resource limitations. Cloud computing services that can apply the resource pooling strategy include data storage, processing services, and bandwidth provided services. All these services can be customised to suit each users needs without any changes to appearance (relating back to Rapid elasticity). A successful cloud computing service strategy constantly insures that it always has broad network access which refers to resource hosting within the private cloud network and the company’s firewall. These resources and services are then assessable from a wide verity of devices such as smartphone phones, PC’s and Tablets.Acquiring on demand self services is an essential element to achieve effective and suitable operation of the cloud services, this specific feature allows cloud computing users to run their own sessions without interaction with service providers.
A part of managing of the cloud services includes monitoring services for various reasons, including billing, effective use of resources, or overall predictive planning this elaborates the idea that in automated remote servicing the measuring load provided will be assessed and used by both the user and client of the cloud service provided.The use of ITIL and cloud computing work cohesively as cloud computing doesn’t require an bulky investment cost to start up and further investment doesn’t have to commence until actually demand occurs plus cloud computing is built to offer usage on-demand. In regards to new and forth-coming services such as cloud computing, the implementation of ITIL conveys advantages such as; by adopting established standards that are proven to work, service providers are beyond liable to deliver services consistently to the agreed service levels levels, both effectively and efficiently throughout the lifecycle of the organisationThe use of an ITIL service strategy include benefits such as a reduction of unplanned resource pooling and cost’s by simply executing better handling of service outages and the identification of root courses to unexpected circumstances. Embracing ITIL’s practises will also enable a business and its customers to add value from the service they’re receiving/offering by reducing downtime.With good practise of ITIL’s service operation strategies cost’s can be associative due to the flexible resource allocation model of the cloud, for example from understanding its just as easy to acquire and operate hundred servers for one hour as it is to acquire and operate one server for hundred hours. This opens the door to innovative thinking with respect to ways of partitioning large scale problems for the organisation.
ITIL’s Service Strategy provides guidance for a service organization to operate when entering the market and the opportunity to grow successfully in the long term by providing operational results and data for decision support in a strategic manner, while transforming Service Management capabilities into a strategic asset. ITIL’s primary focus is to develop the capacity to achieve and maintain a strategic advantage and aims to refine policy’s, guidelines and process across all the service life cycle.
