Iycee Charles de Gaulle Summary Importance of culture in International Business Essay

Importance of culture in International Business Essay

Terrorism, development of cultural force, gender inequalities, poorness and diseasesaˆ¦etc.

has driven societies to be more opaque, unsure about their hereafter. Since the 11th of September 2001, the cultural issue has been imposed at the head of political concerns. The Johannesburg World Summit on the subject Sustainable Development in 2002 has recognized the importance of civilization and determines civilization as the 4th pillar of development.Furthermore, with the addition globalisation, national corporate civilizations are under heavyAforce per unit area to accommodate regional thought in to their direction schemes.

We Will Write a Custom Essay Specifically
For You For Only $13.90/page!

order now

The current activity of international exports and imports come out with the undermentioned inquiry: what is the importance of civilization in international concern?Corporations be aftering internationalisation might confront many legal and cultural barriers when be aftering their market entry schemes. Those barriers are rather equivocal as cultural differences stem from many different cultural variables such as material civilization, societal organisation, faith, linguistic communication, aesthetics and popular civilization. These factors need to be successfully implied to local corporate civilization. Culture affects in many concern patterns from daily operational procedures, like dialogues, direction, hiring, communicating and public presentation ratings.

One of the biggest challenges when runing concern globally is understand and benefit from cultural differences. In fact, many concerns have failed to come in new markets and cultural apprehension is important for every corporation to avoid misinterpretations, bad relationships, inefficiency or cost and to win in the market place.The first portion of this paper will be devoted to specify the civilization and its different elements. The 2nd portion will find the cardinal factors to win abroad ; and eventually, the paper will suggest farther recommendations for civilization concerns.

What ‘s civilization?

High and low context civilizations

The civilization ( from theA LatinA culturaA stemming fromA colere, intending “ to cultivate ” ) is a term that has different significances. It can be defined as the socialisation procedure, in mention to the friends, the instruction of parents..

. etc who play a regular function in the people life. The attack can hold different involvements ( geographic, psychological science, sociologic.

.. ) .The cardinal elements of civilization for the concern universe are: the linguistic communication, the faith, the values, the imposts and the history and each of them are of import.Beginning: A«A The cognition exchangeA A»

The major elements of civilization

The linguistic communicationThe linguistic communication is one of most of import key to understand a civilization. There are over 3,000 linguistic communications and every bit many as 10,000 idioms worldwide.

For that ground, English linguistic communication is chosen as the concern linguistic communication and as an official linguistic communication to pass on between societies. “ See APPENDIX 1 ”The faithReligion can hold an impact on international concern through act uponing a civilization ‘s values and attitudes toward entrepreneurship, ingestion and societal organisation. The impact will change depending on the strength of the dominant spiritual dogmas.

International directors must be cognizant of the differences among faiths. For case Islam, followed by one-fourth of the universe ‘s population, has a immense influence in Muslims ‘ life. What makes it influential is that it governs all aspects of life for a Muslim including economic, cultural and societal aspects- through the Sharia ( jurisprudence of Islam ) . At an single degree, a Muslim is circumscribed by spiritual principles-by a codification of behavior for interpersonal relations-in societal and economic activities. Religion is paramount in all countries of life.

The Muslim lives in a societal construction that is shaped by Islamic values and norms of moral behavior. “ See APPENDIX 2 ” . Another illustration with Mac Donald ‘s: In the Gulf Arabic states, the house will suggest instead hallal merchandises, but in UK that will be instead merchandises like the “ winter banquet ” at base of bacon, emmental, chorizo, tomato, steak… “ See APPENDIX 3 ”The instructionEducation takes a important portion in our life as it transmits any rules, attitudes and accomplishments, either at kids or people.

From coevals in coevals, the imposts and mode are transmitted from male parent to boy. Education gives us the cognition of the environment that surrounds us. It gives us a position of looking at life. Education is the footing of civilization and civilisation. It is instrumental in the development of our values and virtuousnesss. Education cultivates us into mature persons, persons capable of be aftering for our hereafters and taking the right determinations.


1.2. Basic elements of civilization


1 The values and attitudesCulture besides affects and reflects the values and attitudes of members of society.The values and attitudes are strong beliefs that people have sing what is good and bad, right and incorrect, of import and unimportant. Valuess influence civilization, for illustration, Russians believe that McDonald ‘s culinary art is superior to their ain ; that is a value judgement. Similarly, France bubbly makers know that US clients believe France Champagne merchandises are of high quality ( value ) .

The manners and impostsThe imposts are common ; order how things are to be done. For illustration, in Arab states, it is considered bad manners to try to agitate custodies with a individual of higher authorization unless this single makes the first gesture. In US, it ‘s the contrary. The illustration,Michelle Obama, married woman of U.S. President Barack Obama, puts her arm around Britain ‘s Queen Elizabeth II at the response at Buckingham Palace in London. Whereas, a protocol dictates that touching the Queen of England is a large no-no.Finally, Customs besides dictate the manner companies advertise and market their merchandises, for illustration, in the US, orange juice is considered as a breakfast drink, but in France, it is sold as refreshment because the Gallic do n’t imbibe orangish juice with breakfast.

Besides, Mac Donald ‘s proposes any menus different entirety, for illustration, in Spain ; the merchandises will be different than in France.The jurisprudence and politicIn many states, Torahs are considered like powerful and the states ‘ policy must be adapted, but nevertheless the alteration of Torahs is grounds because the universe changes all the times.For illustration, Egypt ratified CEDAW with a figure of reserves. This meant that Egypt agreed to merely stay by some, but non all of the convention articles. The inequality of adult females was a major premiss of the shari’a, the Muslim system of spiritual jurisprudence. Additionally, the patriarchal civilization of the state stood as a possible barrier to implementing the convention.However, in their 2001 study, the Egyptian deputation proudly announced that it had passed a new household jurisprudence that allowed adult females to disassociate their hubbies one-sidedly.The jurisprudence was justified in footings of Egyptian “ civilization and faith.

” Rather than see the convention as an external jurisprudence that would displace local cultural values, advocates of the jurisprudence argued that Islam really supported gender equality, as per “ Merry, Sally Engle. 2003 ”This illustration shows the difference between two sexes.The engineering and material civilizationThe material civilization consequences from engineering and shows how a society can form its economic activity. Internet is a really utile tool which permits to convey a batch of information as cultural information for illustration.

It ‘s a tool, which is used to ease the exchange of thoughts, informations… etc. In fact, persons can research new civilizations through the usage of cyberspace without go forthing their house. The orbiter or the Cadmium, once more, is another illustration that describe the importance of the engineering in the attack of the civilization.The aestheticAestheticss refers to attitudes towards beauty and good gustatory sensation in the music, art.

.. of the civilization. The looks can intend different things harmonizing to the states.

There is besides the advertisement related to sex which are prohibited in few states like Saudi Arabia or Iran while in the Hesperian states, they can make of advertisement on this subject.It ‘s the same thing for the creative activity of a merchandise because the house must take the coloring material, the name and the symbols, in maintaining with the mores of state. We can non make anything without paying attending to states.The Hofstede ‘s theoryIn 1974, Hofstede conducted a survey in IBM subordinates based on 13,000 questionnaires.

A From one state to another, respondents are similar in all respects except nationality.A HOFSTEDE cut into four chief dimensions of the standards by which national civilizations differ:Power distance: it is one of the “ dimensions national civilizations ” .A It reflects the scope of responses from assorted states to the basic inquiry of how society tolerates unequal distribution of power in organisations and establishments.In states where power distance is short, there is a limited dependance of subsidiaries to their higher-ups and a penchant for audience ( mutuality between higher-ups and subsidiaries ) .A The emotional distance between them is comparatively little: subsidiaries easy attack and belie their higher-ups.Unsteadily turning away: indicates the extent to which a society feels threatened by unsure and equivocal state of affairss and attempts to avoid by supplying greater calling stableness, in set uping more formal regulations, etc.

Individuality: indicates a society in which the links between persons are lost: each is supposed to take attention of himself and his immediate family.A The Bolshevism, in contrast, shows a society where people are since birth embedded in a strong and cohesive group, which protect them throughout their lives in exchange for undisputed trueness.If the usage of the name “ Employee of the Month ” to honor a peculiarly worth worker is likely likely to better productiveness in the West states, this politic is ruinous in Asia, where the community takes precedency over the person.

For if there is a victor, there is a also-ran.Maleness: expresses the extent to which the dominant values in society are “ masculine ” , such as seting frontward, the difficult disposition work forces, the gustatory sensation for money and the material goods, and non the concern of others or the quality of life ( values called “ feminine ” ) .In drumhead, the Bolshevism and the individuality dimension has generated a great trade of research. The power distance dimension was closely linked with it in Hofstede ‘s survey and was here presented as ensuing in perpendicular and horizontal sorts of Bolshevism and individuality.

Example: Power Distance Comparison

Average = 51


Many of you who will stay in Arizona after graduation will be oversing employees from Mexico. The high power distance ranking of this civilization indicates that your employees may non be willing to openly differ with their director. They may prefer a foreman who acts more like a male parent figure ( paternalistic direction manner ) because they believe that the foreman should hold the replies.

They are less likely to oppugn authorization and may non anticipate to hold the same privileges direction has.

Individualism & A ; Collectivism


Individualist societies feel that people are responsible for themselves and their immediate household. In the corporate society duty is extended to the larger portion of the household including uncles, aunts, cousins, grandparents. Corporate civilizations feel a strong trueness to everyone in the drawn-out household and feel that it is their duty to protect them.The strengths and failings of Hofstede ‘s theoretical accountThe strengths are:The theoretical account is based on a information of 30 old ages ( 1980 ) and no survey since has n’t been realised because it considers that the consequences are ever of actuality, and has been done on such a big sample ( 116,000 respondents ) .The four dimensions have deep cultural values which permit to do important comparings between national civilizations.

The inquiries asked to the respondents relate to issues of importance to international directors.There is n’t other comparing because this theoretical account is considered as the best.The failings are:In few states, there are several civilizations and it ‘s hard to measure these states such as the USA, Spain ( Catalan, Basque, and Castilian ) , Belgium ( Flemish and French ) .To reason, the of import dimension of cultural fluctuation has been uncovered by Hofstede. We can state that the dimensions have generated a great sum of research and have been extremely influential in the full societal. “ See APPENDIX 4 ”

The importance of civilization in International Business

3.1 Be performed through the civilization

The chief directors try, in utilizing civilization as a leading tool, to advance extraordinary public presentation through three cardinal managerial tools.

Tool: Selecting and recruiting people for civilization tantrum

A company must take the best employees. The attack to choose them will take, in history, the person-culture tantrum in add-on to individual occupation tantrum. For case, Jaguar sees campaigners who can convey alteration as an chance, non a menace and have a passion for excellence. In add-on, linguistic communication will represent any qualities which the difference between people who are, and are non, successful at Jaguar.The company garnered a batch of experiences and in engaging people whose accomplishments fit their entry-level occupations, it will allow to future employees to obtain multiple occupations within the house. All these new entrywaies will convey a better civilization tantrum.

Cross cultural direction

Tool: Leadership and Communication ; Two of import keys for the companies.


For a company, a group ( squad ) can be considered as strength by the democratic and participative sides. At the opposite side, the individuality can be seen as a really helter-skelter politic. Harmonizing to “ Ronald W. Clement ” , the importance of a leading is to cover with organisational civilization. The precedence is that instead than altering civilization straight, houses must work with and through the existing civilization to transform the organisation.

The of import aim is to better the company.Example: Culture and leading across the WorldThe GLOBE Book of in depth surveies of 25 Societies is the 2nd major publication of GLOBE ( Global Leadership and Organizational Behaviour Effectiveness ) , a land breakage, big graduated table undertaking on international direction research having parts from about 18,000 in-between directors from 1,000 organisations in 62 states possibly the largest undertaking of its sort of all time undertaken.This volume efficaciously presents a complex aggregation of planetary research turn toing the civilization of peculiar states, leading qualities within those states, and recommendations on how directors should carry on concern in states other than their ain. Beginning: The Globe Book: Edited by Jagdeep S. Chhokar, Felix C. Brodbeck and Robert J.



This point is ineluctable because the linguistic communication can be the outstanding factor to communicating and to cooperation. We can cognize that English is spoken by 5.6 % of the universe population ( Third after the Mandarin 14.4 % and the Hindi 6 % ) . Beginning: www.census.

gov.English is the official concern linguistic communication, used by the North Americans, the British, the Australians and the Neo Zealand… etc.Now less people learn others linguistic communication than English.

But for few concerns, the linguistic communication is aboriginal and the acquisition of another linguistic communication is necessary ; so, it ‘s at the minute that the civilization take a function because the dialogue will must cover with any rules which respect the civilization of state. For illustration, all dialogues with India, China or Arabic states take, in status, the civilization.Sign a gross revenues understanding between two states can convey some jobs because of civilization difference. The finalization is, so, really hard and sometimes destroyed. That is called the civilization clang.

For illustration, Words can hold different significances in a linguistic communication, as per the “ Rugman ‘s Book ” , the Nipponese word hai does intend “ yes ” but it frequently means “ yes, I understand what you are stating ” non “ yes, I agree with what you are stating ” . ‘Saying No ‘ may non intend ‘No ‘ when translated. Many misinterpretations can be compounded because straight expressing ‘No ‘ is considered really polite in Japan. The Non-Verbal Communication: Members of a society communicate with each other utilizing more than words.

Research highlights that 80 % of all information is transmitted between people by means other than linguistic communication. Non-verbal communicating includes facial looks, manus gestures, modulation, oculus contact, and organic structure placement and organic structure position.

Pull offing cultural differences

After analyzing the factors that influence the house activity, we can now find the doing determination scheme adopted by the international sellers.Not all markets are considered as good promising markets ( further ) , we need to accommodate cultural particulars.

We can mention as illustration the promptness, it considers as highly of import in few states as Germany, Swiss, or Australia where if you have a meeting at 10.00am and you arrive at 10.06am you are considered late.

We can considered, so, this analyse as pertinent because the civilization return over. Culture can and does act upon the concern sector in different parts of the universe to map in distinguishable ways.Another illustration, Vietnam has the particular characteristics including the primacy of personal relationships, community spirit and the construct of face still exert influences, at both single and group on mundane behavior, the outlook, the thought, perceive things, to set up communicating. In short, these are points which are likely to do misinterpretations and / or tensenesss or struggles in the interpersonal communicating that are oppugning the Vietnamese and foreign directors.The presentation of the concern card at USA is totality different than Japan. The cultural factors will convey at an influence concern relationships.

Beginning: BBC intelligenceFurthermore, in all human civilizations, the decisive fact in the bid is that it depends on the obeisance of persons. To get at a typology of leading manners, we must traverse the graduated table of individuality with that of power distance. We can separate five manners of bid:Large power distance, with really mentality Community: most 3rd universe states. Autocratic manner, made acceptable by the support of the household.Reasonably high power distance, with community outlook: the others states of 3rd universe and Japan. Style somewhat less bossy, more single enterprises.Reasonably high power distance, with individualistic outlook: the France and other Latin states of Europe. Paternalistic manner, moderated by the individuality of subsidiaries.

Distance hierarchal norm, with outlook individualist: Anglo-saxon states. Style Advisory, the enterprise to confer with the base comes from the foreman.Low power distance, with an individuality manner: germanophone states and Scandinavia. Style participatory, in audience with the groupThis analyse is really of import to understanding the cultural attack.

The effects of cultural dimensions on ethical division devising

Ethical determination devising ( EDM ) between Chinese and American gross revenues agents was compared to find differences in EDM within Hofstede ‘s cultural model. The cultural typology of Hofstede, which encompasses civilization ‘s major constituents and a figure of work-related values such as individuality and power distance, has been widely used in different direction and selling contexts.Some recent findings revealed a similarity between the deontological norms of Chinese and American gross revenues agents.

Last, Hofstede ‘s cultural model was found utile in analyzing the effects of civilization on EDM.This illustration between Taiwan and Americans shows good the EDM.Furthermore, there are things to esteem as ethical behaviors to most ethical determination devising. We can exemplify it through a scheme, harmonizing to “ Svend Hollensen ” :Most ethical Spirit of moralityHigh committedness to ethical inquiriesPractical criterion Adherence to the jurisprudenceSome committedness to ethical determinations( Use of common sense )Least ethical Just attachment to the jurisprudence( Low committedness to ethical determinations )Not ethical:Unacceptable Not following the jurisprudenceEthical behaviorWe can set up a rank as per the following six major issues:Political dealingss with environmental protection, revenue enhancement, graft…Industrial dealingss with substructure development, engineering transportation and research.

Customer dealingss with the quality, advertisement, pricing, after gross revenues.Employee dealingss with norms such as non-discrimination, preparation, sexual torment, safety and compensation…

.Economic dealingss including local reinvestment, the revenue enhancement, the fiscal…Organizational dealingss with the strategic confederations and competition ( competition ) .

Recommendations and Decision

The selling of the 20 first century is characterised by short merchandise life rhythm and terrible competition for the same clients in the market. Researching the state civilization before come ining the market is regarded as an indispensable agencies for companies to vie expeditiously and efficaciously against rivals and to accomplish long term competitory advantage in the market place.Today, there are many states seeking to enforce their civilizations through the international concern.

However, if the states do n’t desire to confront at the civilization clang, so they must accommodate their political relations concern. After analysing the consequences, we can state that the international concern development rely non merely in companies, but the states every bit good.States must ease the dealingss with other states and be more open-mind. They should open their boundary lines and seek to understand the civilization of their neighbors. All these issues must be taken off by states to develop international concern. Furthermore, understanding the civilization is cardinal for concerns doing determination. If you want to choose a mark group so you need to understand their behavior and life style. Therefore, there is a demand of more empirical research to better understand the civilization.

In add-on, Hostede model has 30 old ages old and the elements begin to go disused. We need more recent informations to analyze the civilization around the universe.To sell successfully to foreign clients, companies require culturally sensitive versions to services selling merchandises and advertisement. We can measure through the graph that the socio-cultural variables are distinguishable for all states. The company success relies in the company committedness to understand the civilization of the state. It needs to understand the internal civilization but besides learn to associate their accomplishments in a local civilization that will ne’er alter these rules. The civilization is really attendant for the international concern.



Beginning: www.census.gov


Beginning: www.census.gov


Beginning: Flickr


Beginning: Geert Hofstede: Sage Publications, 2001 ; A A www.geert-hofstede.comA