Human Resource Management Implementing best practices Essay

The Business Process Outsourcing industry ( BPO ) and the Human Resource challenge ( HRM ) in India. TheA BPO ( Business Process OutsourcingA industry ) is one of the fastest turning industries in India – turning at a rate of about 40 % twelvemonth on twelvemonth. While, this presents an excellentemployment chance, it besides brings its alone set of challenges. Some of these challenges are:Enrolling the right endowment – immense demand supply instabilityRetaining employees due tohumdrum nature of the workuneven working hourscompetition poaching trained endowment within the industryRising cost of labour and employee outlooks

Motif ‘s HR patterns

To run into the above challenges, Motif has implemented assorted HR best patterns. Motif has created an unfastened and crystalline work civilization reflective of the US work environment where regard for every employee, A unfastened door policy, constructive arguments and thoughts are at the nucleus of HR patterns. Motif besides patterns a ‘Work difficult Party hard ‘ civilization and has on a regular basis scheduled company events along with monthly public presentation awards. Motif encourages every employee to believe out of the box and has rewarded employees for their part towards the development of advanced tools and procedure reengineering methodological analysiss.

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This has been the steering force that has fostered growing and satisfaction among employees.Motif has incorporated HR best patterns in:


Motif is anA equal chance employer. A strict choice and pre-employment showing procedure has been established which helps convey in the best endowment available to supply competitory advantage to its clients. Employees are provided a clear apprehension of Motif ‘s criterions of productiveness, quality, and behavior which has increased efficiency, facilitated conformity with company policies and processs, improved occupation satisfaction and has helped the company in retaining endowment.


Motif ‘s uninterrupted investing inA preparation and developmentA has resulted in value creative activity for employees and high quality public presentation. Motif ‘s preparation squad, led by a resident US trainer, has been instrumental in set uping valuable preparation plans which include merchandise preparation, Americanization, apprehension of the US civilization, concern composing accomplishments and soft accomplishments. Motif has continuously enhanced the course of study and the acquisition experience by integrating feedback and presenting new selfA improvementA plans.

Performance Management

Motif has an nonsubjective quarterly public presentation rating procedure.

This has resulted in regular public presentation appraisal and coaching of employees to assist them accomplish marks and better public presentation.

Continuous Learning

Motif ‘s committedness to employee development has resulted in get downing the Motif University. The Motif University offers classs ( developed with an on-going preparation demands assessment procedure ) to employees to upgrade their proficient and soft accomplishments.

‘The Motif Challenge ‘ is another enterprise in uninterrupted acquisition. It is a competition where every employee can showcase their endowment of implementing aA concern thought. This brings out the competitory and originative accomplishments within Motif ‘s employees.Motif values creativeness and has institutionalized ‘Innovation awards ‘ for employees whose parts have helped Motif deliver uninterrupted value add-on to its clients. Other regular public presentation awards at Motif include top single, top squad, ‘Above and Beyond ‘ awards.

Wealth Creation

Motif ‘s purpose of ‘wealth creative activity ‘ for all those who contributed to its success resulted in the sharing of net incomes of the company with the employees. Motif has been systematically making this since 4 old ages.

Traveling a measure farther, Motif late offered ‘Employee Stock Option Plans ( ESOP ) ‘ , to its long helping employees. ESOPs create a sense of ownership among the employees and promote them to straight associate their public presentation to the growing of the company.

Giving Back to the Community

Motif is committed to lend towards the improvement of the community and society at big. Activities such as the Annual MotifA Charity Walks, Annual Blood Drives, Christmas Day jubilations with underprivileged kids have developed, among the employees, a pride of association towards the company. This has encouraged them to go responsible citizens besides being better professionals.

TheA Result

These advanced HR patterns have been the cardinal discriminators and have resulted in:Motif being rankedamongst the Top 10 BPO Companies to work for in India – two old ages in a row ( 2004 & A ; 2005 )# 5 Preferred BPO employer in India# 11 Dream Company to work for in India( Beginning: IDC – DataquestA Employee Satisfaction Survey, 2004 & A ; 2005 )Motif is endeavoring to recognize its vision of uninterrupted value creative activity for its clients, employees, investors and society and working towards being the most preferable employer.

About Motif

Motif, Inc. is a specializedA concern procedure outsourcingA company functioning Fortune 500 clients and has demonstrated expertness in regulations based back office dealing processing services and individualized electronic mail and confab response services which involves determination devising. Motif ‘s services include Financial, HR – Benefits disposal and Retirement services, eCommerce and Mortgage.


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