Business ; Administration Knowledge Questions Part 3 Essay
1. Outline guidelines, procedures and codes of practice relevant to personal work. Guidelines, procedures and codes of practice relevant to personal work can include health and safety, data protection and if they are dealing with money financial regulations. Health and safety is so that the area you are working is free of any obstacles that may cause accidents. The data protection is so that any information you are dealing with or information that you are using does not come out of the organisation accidentally.
The financial regulations are so that money can not be taken out or replaced or embezzled without someone knowing about it. 2. Explain the purposes of planning work, and being accountable to others for your own work. If you are an employee you are accountable to your employer. They have a right to see that your work is up to standard. You may also have a plan to fill in your working day. Companies have to work out costs, and one way to do this is too plan what work the employees will do. Also correct planning means a more efficient work place.
3. Explain the purpose and benefits of agreeing realistic targets for work. For targets to be realistic for work, a clear timetable is needed. If unable to complete in that time, negotiate for a bit longer this avoids any stress more than necessary. The benefit is the satisfaction of completing on target. 4. Explain how to agree realistic targets. The targets you agree may relate to several small tasks or one large one. If this job is particularly long or complex you may be expected to agree to interim targets that help to contribute towards the achievement of the main task.
You may be expected to agree targets relating to: deadlines, quality and type of work and the resources you can use. 5. Describe ways of planning work to meet agreed deadlines. Ways of planning work to meet agreed deadlines can be by communicating a clear deadline with the customer, have a clear outcome of what the customer wants and needs from this, so that they cannot claim you didn’t do what they requested, break down the project, communicate with each step. Once you’ve completed a step, send the completed step to your client if possible.
It won’t look like a completed project, but you can show that you’re making progress, and you can get feedback communicated from the client. 6. Explain the purpose of keeping other people informed about progress. In terms of business administration I think it is important to keep people informed about progress so that other people can plan and prioritise their workloads around you. If someone is relying on a piece of work from you to complete their own tasks then it is important to keep people informed of your progress.
By doing this you can also gain information on timescales, when this work needs to be completed. If you are unable to complete something by the time requested then other people will have to re-prioritise their own workloads to fit around you and by keeping people informed of your progress you can show that you are on track with you work, or they can offer assistance to ensure the task is completed on time. 7. Explain the purpose and benefits of letting other people know work plans need to be changed.
The purpose of letting other people know your work plans if they have changed is that if your work plans have an effect other people then it is only reasonable to let them know. The benefits are so that there are no surprises when and if it happens. 8. Describe types of problems that may occur during work. The types of problems that may occur during your work is, the computer crashing, the work not getting saved, any power cuts, the photocopier runs out of toner, the photocopier runs out paper, staff being off sick, supplies not turning up.
9. Describe ways of seeking assistance with getting help to resolve problems. Different ways of seeking help is asking the manager, supervisor, or a friend who has done a similar task. There may also be a help button on the system so there isn’t a need to seek help from some one who is equally as busy, also you can ring the help desk on 4222 for IT assistance. 10. Explain the purpose and benefits of recognising and learning from mistakes. Purpose and benefits of learning from mistakes – you don’t make the mistakes again. 11. Explain the purpose and benefits of agreeing and setting high standards of your work.
The purpose and benefits of producing high quality and attractive documents is to produce your information clearly and not obtrusive, an attractive document is one that can be plain not covered in text and not covered in colours that are not doing anything to help the document. It also shows that you take pride in your work. 12. Explain the purpose and benefits of taking on new challenges if they arise. The purpose and benefits of taking a new challenge is that if you are a person that can become bored easily then a new challenge would be welcome.
If you are nervous about change then completing it gives you some satisfaction that you can do it. Also learning new skills can enhance your job aspects and shows you are flexible. 13. Describe ways of setting high standard for work. Ways of setting high standard for work is by looking at the job and make a plan of organising the work, then follow through. Also producing work within time to the best of your ability. 14. Explain the purpose and benefits of adapting to change. The purpose and benefits of adapting to change is to stay ahead of the times and not let the systems become outdated or programs becoming outdated.
If you adopt to change the business is more likely to survive. 15. Explain the purpose and benefits of treating others with honesty, respect and consideration. Because it’s the right thing to do, it’s what we hope for ourselves, and may encourage good manners in others. 16. Explain why your own behaviour in the workplace is important. Behaviour in the workplace is important because if there is a visitor it is best to seem business like so they think we are doing the work we’ve been assigned instead of socialising and doing nothing. 17. Describe the types of behaviour at work that show honesty, respect and consideration and those that do not.
Different types of behaviour at work that show honesty, respect and consideration are by looking people in the eye when you are talking to them, giving examples to prove what you are claiming is true, keeping your eye on other people’s property if they leave the room, observing basic courtesies, such as saying ‘please’ if you want something and thanking people who help you, listen when people are talking, ask people for their opinions and ideas, respect people’s need for privacy, admit you’re in the wrong when you make a mistake, and apologise, compliment people who have done well, think about the effect on other people of what you say and how you behave. Those that do don’t do these things are being rude, dishonest and are lacking respect.